Below is a list of Frequently Asked Questions which you might find helpful. If you have a question which isn’t covered below, please don’t hesitate to contact us.
What is your current turn around?
For made to order items, we hand made your pieces after we receive your order, and will ship your it in about 3-7 weeks* after purchase using your preferred shipping option (chosen at checkout). The turnaround time is our best estimate and does not include shipping times. Unless arranged prior to purchase, production times are our best estimates and not guaranteed. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive in plenty of time.
Do you take custom work and if so How long does it take for a piece to be custom made?
We absolutely love custom orders and will be happy to customize any piece or make a whole custom piece.
The normal time frame for custom pieces vary, and will depend on the availability of materials, existing orders and the type of custom piece/s requested.
Most of the time, pieces can be customized in 5 to 8 weeks and we will keep you well informed of timing in our discussions.
Are custom items exchangeable/returnable?
All customized items are final sale.
Do you offer swatches?
Yes! We offer swatches on all fabrics. If you would like to request a swatch please contact us.
do you offer rush orders?
We do offer rush orders for 1 to 2 weeks turn around plus delivery for a small non refundable fee. If you are interested in placing a rush order, please add the rush fee option in your cart
What are the shipping options?
we ship both domestic and internationally, for more information see the shipping information section.
Do you accept refunds or exchanges?
we take pride in our work and strive to make every bride happy with her purchase. Although unfortunately, due to the fact that most of our products are handmade, delicate and intended for special events usage, returns and exchanges are very limited to some ready to ship items only within 7 days (see the return section for more information). All made to order items are final sales
we do our best to list the measurements, materials used and try to capture the color of the product as accurately as possible, Please note colors may vary between computer screens. however all our customer request are carefully review and addressed.
all authorized returned items (exceptions) are subjected to 15% restocking fees.
If your accessory is delivered damaged from the post, please contact us right away and we will gladly exchange it for you , please contact us within the 7 days limit.
If you have any questions at all about a product please feel free to contact us and we will be more than happy to help.
If you would like to make a return, please contact us before doing so, otherwise the return will not be accepted.
*Refund will not include shipping charges and/or rush fees. Only the price paid for the actual item less 15% restocking fees.
*You will be responsible for all shipping charges between exchanges and returns.
*Only items that have not been worn can be returned.
*If an item is damaged or shows signs of being worn, the item will not be returnable and will be ship back to you.
What if I accidentally enter an incorrect shipping address at checkout?
If you accidentally use an outdated or old address please contact us right away. If an item is returned to us because of an outdated address you will be responsible for a second shipping charge to the new address.
Do you charge sales tax?
yes, where the law requires it.
What payment options do you offer?
we accept PayPal and all major credit cards, Afterpay.
Do you take wholesale orders?
Nestina Accessories LLC accept wholesale orders, so Please feel free to contact us for any inquiry and ensure you provide your business name, website details and other information with the subject ‘Wholesale inquiry’. we look forward to work with you!
Are there any restrictions on sales and discounts?
All sales and promotional codes can only be used on items directly ordered through our website. These sales and promotions can not be used towards customized items, previous orders, rush fees, giveaway credit or shipping charge